Aarij Hasan

Aarij Hasan

Customer Support Specialist

Available NowFull-timeRemote

About

Experienced customer support professional with 6+ years in SaaS and CPaaS environments. Skilled in technical support, traffic monitoring, data analysis, and cross-functional coordination with strong problem-solving and communication abilities.

Skills

Communication & PresentationTeam ManagementLeadershipCollaborationProblem SolvingData AnalysisReportingKPI MonitoringProduct SupportStakeholder EngagementCross-functional CoordinationMicrosoft OfficeIntercomJiraSlackG-SuiteNotionHubSpotFreshDeskOutlookPostmanDataDogAWSMinIOKeycloakTraffic MonitoringSMS/WAB CampaignsSMPP ConnectionsCustomer SegmentationChurn Prevention

Experience

  • Customer Support Specialist

    CEQUENS

    07/2023 - Present

  • Senior Customer Support Specialist

    PackageX

    01/2023 - 06/2023

  • Customer Success Manager

    Histone Solutions

    10/2018 - 12/2022

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Aarij Hasan — Customer Support Specialist | Remotiv