Hafiza Ayesha
Support Specialist
Available NowFull-timeRemote
About
Dedicated and results-driven Customer Service Representative with 3 years of experience in the BPO industry, specializing in outbound calling for USA citizens and multi-channel support. Possesses strong communication and problem-solving skills with a proven track record of increasing customer satisfaction by 15% and maintaining 95% accuracy in verification tasks.
Skills
Customer ServiceOutbound CallingChat SupportEmail SupportCommunication SkillsProblem-solvingCustomer Information VerificationMedicare Plans KnowledgeIssue ResolutionProfessional CommunicationTeam TrainingCustomer Satisfaction
Experience
Support Specialist
Yango
05/2026 - Present
Customer Support Representative
IBEX
11/2024 - 03/2025
Verifier
Kent Rings Pvt Ltd
09/2022 - 10/2024
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