Adeel Iqbal

Adeel Iqbal

Technical Support & Operations Manager

Available NowFull-timeRemote

About

Customer success, technical support and operations professional with 15+ years of experience guiding B2B customers from onboarding through product adoption, issue resolution and long-term retention. Experienced in negotiating client agreements, handling renewals, and applying AI and n8n automation to improve workflows and follow-through.

Skills

Customer Onboarding & AdoptionRetention & RenewalsCustomer Health & Risk Follow-UpConsultative Customer ConversationsAccount Development & ExpansionContract NegotiationEscalation OwnershipProduct Feedback to EngineeringSaaS TroubleshootingCRM ReportingAI-Assisted Workflow ImprovementSalesforceHubSpotSemrushAhrefsZendeskJiraAsanaGoogle WorkspaceGoogle SheetsZoomSlackMicrosoft Teamsn8nZapierChatGPTChatGPT CodexOpenCode

Experience

  • Technical Support & Operations Manager

    Dilivygo (Helptribe)

    2025 - Present

  • Operations Manager

    Littlewood Corporation

    2023 - 2025

  • Operations Manager

    ZAG Global

    Jan 2023 - Mar 2023

  • Associate Manager – Technical Support

    Motive (formerly KeepTruckin)

    Oct 2021 - Dec 2022

  • Support Team Coordinator

    Motive (formerly KeepTruckin)

    May 2021 - Sep 2021

  • Technical Support Specialist

    Motive (formerly KeepTruckin)

    Jan 2020 - May 2021

  • GM Operations & Partner

    EMSEC Innovations

    Feb 2017 - Aug 2019

  • GM Operations, Manufacturing & Web Solutions

    Atlas Advertising LLC

    Mar 2006 - Jan 2017

  • Freelance Graphic Designer

    Eycon Solutions

    2002 - 2006

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