Nawal Rafay
CRM, Admissions & Career Services Operations
About
Operations and customer experience professional with 8+ years supporting U.S. and international businesses across CRM administration, lead management, automation, logistics, billing, client success and project coordination. Experienced in managing teams of 30-40+, resolving escalations, creating SOPs, and translating business requirements into practical workflows and measurable reporting.
Skills
Experience
CRM, Admissions & Career Services Operations
CCI Training Center
Present
Build and maintain GoHighLevel CRM automations (GoHighLevel & Operations Support)
Luke Hawkins / Coaching & Education Business
Operations Management
EOS Lighting
Customer Success / E-commerce Support
TireAgent
Operations Manager
Dorm Room Movers
Feb 2020 - Oct 2022
Assistant Operations Manager
Keltha Inc.
Feb 2020 - Oct 2021
Billing Coordinator
Buggy TLC
Jul 2019 - Dec 2019
Social Media Director
VEERA and LUCCI
Jun 2018 - Dec 2018
Customer Service Representative
Telos Intl.
Jun 2018 - Sep 2018
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