Shahzad Ahmad
Visa & Immigration Consultant (Gulf Visa Services)
Available NowFull-timeRemote
About
Customer Support and Client Services professional with 6+ years of experience supporting customers through live chat and email in a Canada-based mobile game publishing environment, alongside freelance visa and immigration consulting experience since May 2024. Skilled in customer communication, issue resolution, troubleshooting, client relationship management, and cross-functional collaboration.
Skills
Live Chat & Email SupportClient Relationship ManagementIssue Triage & TroubleshootingVisa & Immigration DocumentationGulf Visa Process GuidanceClient Communication & Follow-upCross-functional CollaborationUser Training & OnboardingQuality Assurance TestingRequirements GatheringProcess ImprovementIncident ResolutionWritten & Verbal Communication
Experience
Visa & Immigration Consultant (Gulf Visa Services)
Self-Employed / Freelance
May 2024 - Present
Customer Support Specialist
Flowmotion Entertainment Inc.
May 2018 - June 2024
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