Usama Sikander

Operations & Dispatch Administrator

Available NowFull-timeRemote

About

Experienced Operations Administrator and Travel Consultant with over 6 years of expertise in high-volume dispatch operations, fleet coordination, travel management, and customer service. Proven track record in managing driver payouts, shift scheduling, ticket booking systems, and resolving complex client escalations across phone, chat, and email channels.

Skills

Travel PlanningItinerary DesignPackage CustomizationCustomer Relationship Management (CRM)Online TicketingEmail & Chat ManagementMS Office / MS WordDispatch OperationsFleet CoordinationDriver Payouts & Payroll ReconciliationShift SchedulingCustomer Escalation Management

Experience

Operations & Dispatch Administrator
Boro Taxi Middlesbrough
2024 - Present
Customer Service & Travel Consultant
JTR Holidays
May 2023 - Jan 2024
Travel Consultant
Sky World International, Islamabad
Jan 2021 - 2022
Travel Consultant
AK Travel Worldwide UK & Airfares UK
Dec 2018 - 2021

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