Umar Anis
Customer Services and Support Specialist
Rawalpindi · Pakistan · Asia/Karachi
About
Results-driven operations and customer service professional with 7+ years of experience leading international call center operations, client support, and business process management. Proven expertise in team leadership, customer relationship management, virtual assistance, sales, and operational excellence across mortgage, debt settlement, real estate, and healthcare support campaigns. Experienced in managing remote teams, optimizing workflows, improving KPIs, and delivering exceptional customer experiences. Recognized for strong communication, analytical thinking, and a proactive, solutions-oriented approach. Committed to driving operational efficiency, building lasting client relationships, and contributing to organizational success in dynamic, fast-paced environments.
Skills
Experience
Client Relation Specialist
Health Care Revenues LLC
Oct 2024 — Present
Operations Manager – Outbound & RCM Sales Operations
RBS Tech Solutions
May 2023 — Sept 2024
Assistant Project Manager
Touchstone Communications
Jan 2022 — April 2023
Operations Manager
Creative Hub BPO
Jan 2021 — Dec 2021
Lead Supervisor
Sybrid Pvt. Ltd.
Feb 2019 — Dec2020
Team Leader
Abacus Consulting
Jan 2017 — Jan 2019
Education
bachelors in Computer Engineering — Bahria University, Islamabad
Languages
Find online
Subscribe to access direct links and contact information.
Want to hire Umar?
Subscribe to unlock CV download and direct contact.