Mostafa Khodary
Content Advisor
Available NowFull-timeRemote
About
Results-driven Account Manager and Customer Experience Professional with 7+ years of experience across multinational organizations including Talabat and Mobily. Proven track record in managing vendor and merchant portfolios, driving revenue growth, optimizing operations, and lowering cancellation rates through KPI and SLA management.
Skills
Account ManagementMerchant & Vendor ManagementPortfolio GrowthRelationship BuildingSales Revenue ExpansionEscalation ManagementKPI & SLA TrackingQuality AssuranceWorkflow OptimizationCustomer SatisfactionSalesforceJiraZendeskCMDSablePandaOne ViewPlayvoxPortalMS Excel
Experience
Content Advisor
Talabat
2023 - Present
Account Manager
Talabat
2021 - 2023
Coordinator, Quality
Talabat
2021 - 2021
Support Escalation Team
Talabat
2020 - 2021
Account Advisor
Talabat
2020 - 2021
Team Leader, CRM Operations
Mobily
2016 - 2017
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