Kanwal Riaz

Customer Support Specialist

Available NowFull-timeRemote

About

Customer Support Specialist with 3+ years of hands-on experience supporting customers for a US-based company, with strong experience in ticket management, email and community support, payment/identity-verification workflows, customer issue resolution, and administrative operations. Known for calm de-escalation, clear written communication, and building trust with difficult customers.

Skills

Customer Support & Customer ExperienceTicket Management & Queue PrioritizationZendeskEmail & Chat SupportDiscord / Community SupportEscalation & De-escalationComplaint ResolutionPayment SupportIdentity / Account VerificationCRM & Customer Data ManagementJira / QA CollaborationSalesforce ExposureGmail / Google WorkspaceStripe & Sumsub WorkflowsReporting & DocumentationData EntrySLA / Response-Time AwarenessCross-functional CommunicationProblem SolvingMultitasking & Time ManagementMicrosoft OfficeCustomer ticketing & CRM concepts

Experience

Customer Support Specialist / Customer Support Representative
WishTribute LLC
Nutrition Specialist / Medical Sales Representative
Nestlé Nutrition
Medical Sales / Healthcare Professional
Novo Nordisk
Medical / Pharmaceutical Experience
Fresenius Kabi

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