Customer Success Manager

Remotiv connects Pakistan's top talent with companies around the world. We're a talent marketplace where you apply once, get vetted, and we pitch you directly to local and global employers. No bidding wars, no middleman games. Just real roles, fair pay, and a team that backs you from application to offer. We're looking for a Senior Customer Success Manager to own relationships with a portfolio of US-based clients - from onboarding through renewal and expansion. You'll serve as the primary point of contact for your accounts, build success plans tied to measurable outcomes, and proactively manage retention risks before they become problems. This is a remote role requiring availability during US business hours and a track record of managing customers who expect fast, clear, and professional communication.

• Lead new customers through structured onboarding with clear milestones, training, and cross-functional coordination
• Manage a portfolio of US-based accounts - conducting regular check-ins, business reviews, and maintaining success plans aligned to each customer's objectives